The purchased products will be shipped by Autoramaweb to the shipping address indicated by the Customer.
Each shipment is made to the Customer using selected express couriers.
The shipping charge per shipment is Euro 8.70 – displayed at the time of completing the purchase – and is always borne by the Customer.
Indicatively, without this constituting any obligation for Autoramaweb and subject to product availability and any cases of force majeure, the goods will be handed over to the courier within seven working days following acceptance of the order by Autoramaweb.
Orders will only be processed when the goods are completely available.
Upon receipt of the goods at their delivery address, the Customer must check the integrity of the packages. The Customer must ensure that any lack of integrity or damage to the package is accurately recorded by the courier, otherwise the right to assert related claims may be forfeited.
In any event, receipt of the product(s) by the Customer constitutes delivery of the goods, which from that moment are no longer under the availability and responsibility of the seller.
Any storage fees for goods at the carriers’ depots due to the recipient being absent at the delivery attempt shall be borne by the Customer.
PLEASE NOTE: The regions of Calabria, Sardinia, Sicily and the minor islands are subject to different shipping charges for roof boxes and bicycle carriers.
Scheduled deliveries will incur an additional charge on top of the shipping cost. Please contact us in advance.
Free shipping applies to Italy and (BE – NL – LUX – AT – DE). For shipments to other countries, shipping costs vary according to the destination country.
For further details concerning shipments, please see: GLS, BRT
Shipping Notice – August: During August, shipments may be delayed due to reduced courier services during the summer holiday period. Shipments of Fabbri Portatutto and Modula CS products will resume from 25 August.
Information Notice on the Processing of Personal Data:
Pursuant to Legislative Decree 196/2003 and with regard to the personal data to be processed, Autorama Martino Guagneli s.n.c. hereby informs you as follows:
a) Personal data freely provided will be recorded in both manual and electronic databases, protected and not accessible to the public. The owner of the database and data processing controller is: Martino Guagneli s.n.c., represented by its legal representative.
b) The processing of the data provided is carried out for the following purposes:
providing any services offered by Martino Guagneli s.n.c. and assessing the level of customer satisfaction;
informing customers about new products marketed and services provided by Martino Guagneli s.n.c.;
managing marketing, promotional and advertising activities relating to products and services of Martino Guagneli s.n.c.;
conducting statistical and market studies and research;
fulfilling legal obligations.
c) Your personal data may be disclosed by Martino Guagneli s.n.c.:
to companies controlled by or affiliated with Martino Guagneli s.n.c. pursuant to Art. 2359 of the Italian Civil Code;
to natural or legal persons who, on behalf and/or in the interests of Martino Guagneli s.n.c., provide specific data-processing services or carry out activities connected with or supporting those of Martino Guagneli s.n.c. In no other case will your personal data be disclosed by us to third parties, except where Martino Guagneli s.n.c.:
has obtained your explicit consent to share your data with third parties;
is required to comply with written orders from the Judicial Authority;
d) In accordance with Legislative Decree 196/2003, Martino Guagneli s.n.c. recognizes the following rights: 1. to access your data at any time;
2. to obtain at any time: – confirmation as to whether or not personal data concerning you exist, even if not yet registered, and communication of such data and their origin; – deletion, anonymization or blocking of data processed in violation of the law, as well as updating, rectification or, where there is a legitimate interest, integration of the data; – to object, for legitimate reasons, to the processing of data; – to object to processing for commercial, advertising or market research purposes. To exercise these rights, you may write to Martino Guagneli s.n.c. using any of the contact details provided on the contact page.
Art. 1. Subject – These General Terms and Conditions of Sale (hereinafter “G.T.C.”) govern the distance sale of products via the Internet on the website www.autoramaweb.it belonging to Martino Guagneli di G. Graziano e Gualtiero & C. s.n.c. C.C.I.A.A. No. 64632 – Tax Code/VAT No. 00164200404 – NOTE: Product prices include VAT and refer exclusively to online e-commerce sales. The G.T.C. shall apply between the following parties to the contract: Seller: Autoramaweb – as identified above –. Customer: the person identified by the data entered when completing and electronically submitting the order form, with simultaneous acceptance of these General Terms and Conditions (hereinafter referred to as the “Customer”). Under personal data regulations, the Customer is prohibited from entering false, invented and/or fictitious names during the online ordering procedure and in subsequent communications. Autoramaweb reserves the right to report any violation or abuse to the competent authority, in the interest of and for the protection of consumers and public trust. The Customer also releases Autoramaweb from any liability for errors resulting from the issuance of incorrect fiscal documents due to incorrect or incomplete information provided by the Customer, who is solely responsible for entering the information correctly. These G.T.C. concern the sale of products displayed on the Autoramaweb.it website of Martino Guagneli s.n.c. The seller reserves the right to modify these G.T.C. at any time by notifying Customers through publication on the Website.
Art. 2. Online Sales – An online sales contract means a distance contract, i.e. a legal transaction concerning the sale of the “Products” concluded between Autoramaweb and the Customer within an organized distance-selling system operated by Autoramaweb, which uses the Internet and related technologies for such contracts. These contracts are therefore concluded directly through the Customer’s access to the website at www.autoramaweb.it, where, by following the indicated procedures, the Customer will conclude the contract for the purchase of the Product. For each product, a Technical Data Sheet is available on the Website containing its main characteristics and technical specifications, as described by the manufacturers and/or importers. Images and descriptions are taken from the catalogues of importers and manufacturers, who may make changes during production and communicate them through subsequent updates. Autoramaweb is not responsible in any way for these possible changes. It is understood that the image accompanying the Product’s Technical Data Sheet may not perfectly represent its characteristics and may differ in colour, dimensions, accessories shown in the image, and may be changed at any time without prior notice by Autoramaweb due to modifications made by manufacturers and/or importers.
Art. 3. Prices – The Customer may purchase only the Products offered on the website at the price indicated there in Euro, including VAT. For sales abroad to non-EU countries, VAT is deducted from the price according to the procedure indicated on the website (shipping costs do not include international taxes or customs duties). Correct receipt of the order is confirmed by the Company by email sent to the email address provided by the Customer. The confirmation message will contain the date and time of the order and a “Customer Order Number”, to be used for any communication with Autoramaweb. The message will contain all data entered by the Customer, who undertakes to check its accuracy and promptly communicate any corrections. Before sending the order confirmation, the Company may request additional information from the Customer by email regarding the purchase order placed on the Website. VAT-inclusive list prices are subject to changes according to decisions made by manufacturers and/or importers. Autoramaweb will indicate new prices through online updates without prior notice. Any errors in the publication of prices do not imply automatic acceptance of the order or shipment of the goods by Autoramaweb. In such cases, the Customer will be contacted for acceptance of the amount to be paid. At the Customer’s explicit request, Autoramaweb may issue an invoice for the shipped goods and send it to the Customer. The information provided by the Customer at the time of ordering will be used for issuing the invoice. After the invoice has been issued, no changes may be made to the data shown on it.
Art. 4. Product Availability – If the ordered Products become unavailable in stock after the Customer has submitted the order on the website, Autoramaweb will immediately notify the Customer at the email address provided. In such case, the transaction will be cancelled. In this event, Autoramaweb shall have no contractual or non-contractual liability for the failure to conclude the contract.
Art. 5. Acceptance of the General Terms and Conditions of Sale – By electronically submitting their purchase order, the Customer unconditionally accepts and undertakes to comply with the G.T.C. described in this document in their dealings with Autoramaweb. The Customer declares that they have read and accepted all information provided to them and acknowledges that Autoramaweb is not bound by different terms unless previously agreed in writing.
Art. 6. Payment Methods – Payment for the Products purchased by the Customer and the related delivery costs may be made at the following address: Martino Guagneli di G. Graziano e Gualtiero & C. s.n.c. Via Roma, 2 47833 – Morciano di Romagna – (RN), and exclusively using the following methods: – Bank transfer: the Customer must transfer the amount indicated in the transaction, including shipping costs, to the credit institution indicated in the order confirmation email and before the contract is performed through shipment of the goods. – Postal transfer or Postagiro: the Customer must transfer the amount indicated in the transaction, including shipping costs, to the credit institution indicated in the order confirmation email and before the contract is performed through shipment of the goods. – Payment by postal payment slip into a current account. – Ordinary postal money order: with this payment method, the goods will only be shipped after Poste Italiane S.p.A. has delivered the money order. The goods will be shipped only after receipt of the payment. – PayPal: for users with a PayPal account. PayPal transaction fee 3.5%. – X-Pay by CartaSi – all cards: Visa, Visa-Electron, Maestro, Mastercard, Postepay. Transaction fee 2.5%.
Art. 7. Shipping – The purchased products will be shipped by Autoramaweb to the address indicated by the Customer. Each shipment is made using selected express couriers. Indicatively, without this constituting any obligation for Autoramaweb and subject to product availability and any cases of force majeure, delivery will take place within seven working days. Orders will only be processed when the goods are completely available. Upon receipt of the goods at their delivery address, the Customer must check the integrity of the packages and ensure that any damage is accurately recorded by the courier, otherwise related claims may be forfeited. In any event, receipt of the product(s) by the Customer constitutes delivery of the goods, which from that moment are no longer under the availability and responsibility of the seller.
Art. 8. Product Warranty – Products purchased on www.autoramaweb.it are subject, where applicable, to the provisions of Legislative Decree No. 24 of 2 February 2002 (Official Gazette No. 57 of 8 March 2002) concerning sales contracts and guarantees relating to consumer goods and, for matters not covered therein, to the specific provisions of the Italian Civil Code. This warranty applies to products presenting conformity defects and/or malfunctions not detectable at the time of purchase, provided that the product is used correctly and with due care, in accordance with its intended use and any applicable technical documentation, and in compliance with the operating rules indicated therein. The warranty does not apply in cases of negligence or careless use and maintenance of the product. Any lack of conformity must be reported within the time limits established by law and communicated by email, fax or registered letter. When returned to Autoramaweb for repair or replacement, the product must be complete with its packaging and all accessories and documentation received by the Customer at the time of purchase. Returning the product without the original packaging, accessories and documentation mentioned above prevents Autoramaweb from replacing the product through the manufacturer and makes replacement impossible. In all cases, the return must be communicated to and agreed with Autoramaweb, which must be informed of the return arrangements, the courier used and any tracking number. Goods being returned travel at the Customer’s risk until delivery to Autoramaweb. Autoramaweb reserves the right to verify the actual defect claimed by the Customer and to carry out repair or replacement only after such verification. If, following verification by the manufacturer, the defect is not found to constitute a conformity defect, the Company reserves the right to charge the Customer the costs of verification and restoration, as well as the related transport costs.
Art. 9. Right of Withdrawal – Purchases made on www.autoramaweb.it are governed by Italian law concerning mail-order sales. If the Customer made an incorrect order and received an item they did not want, they have 14 (fourteen) days from the delivery date to exercise the right of withdrawal, i.e. the possibility of returning the product. Pursuant to Articles 64 et seq. of Legislative Decree 206/2005, the consumer Customer, meaning a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out, has the right to withdraw from the purchase contract for any reason and consequently has the right to return the purchased goods and obtain reimbursement of the amount paid, in accordance with the procedures indicated below. The right of withdrawal is subject to the following conditions: a) the right applies to the product as a whole and not to parts or components thereof; b) in the case of promotional operations or combined promotional sales, where the purchase of one item is associated with another item sold at a negligible price (or given free of charge), the right of withdrawal may only be validly exercised by returning both goods included in the purchase. To exercise the right of withdrawal, the Customer, without having to provide any explanation and without penalty, must send within 14 (fourteen) working days from the day of receipt of the goods a communication stating their intention to withdraw from the contract. This communication must be sent for the attention of Autoramaweb by registered letter with return receipt, addressed to Autoramaweb di Martino Guagneli di G. Graziano e Gualtiero & C. S.n.c., Via Roma 2, 47833 Morciano di Romagna. At the same time as sending the withdrawal notice, the Customer must arrange for the return of the goods to Autoramaweb using a courier of their choice, attaching a copy of the above-mentioned registered letter. The goods must be returned intact and carefully packaged in the original packaging, complete with all accessories. In accordance with the law, return shipping costs are borne by the Customer. Where several goods from the same order are subject to the right of withdrawal, they must be returned to Autoramaweb in a single shipment. Autoramaweb accepts no responsibility for damage, theft or loss of goods shipped or returned using uninsured shipments. Autoramaweb will either provide a credit in the form of goods of equal value or credit the amount paid, less the shipping costs incurred by us, for the price of the goods for which the Customer exercised the right of withdrawal, provided that the goods are intact and unused; for all products with free shipping, Autoramaweb will credit the amount paid less the shipping costs incurred by us – Autoramaweb will credit the amount paid by the Customer, less the shipping costs incurred by us at the time of purchase of the goods, within 30 days from the date on which Autoramaweb became aware of the exercise of the right of withdrawal, provided that the goods have meanwhile been shipped according to the procedures indicated above. The right of withdrawal automatically lapses where it is established that: a) the original packaging and/or wrapping is missing; b) any of the elements comprising the goods is missing (accessories, tags, labels, information notes, etc.); c) the product has been damaged for reasons other than transport; d) the product has been used. In the event that the right of withdrawal lapses, Autoramaweb will return the purchased goods already in its possession to the sender and charge the sender the shipping costs. Autoramaweb informs that the right of withdrawal does not apply to goods expressly modified at the Customer’s request or products made to order that are not normally kept in stock by Autoramaweb. Such goods ARE NOT SUBJECT TO THE RIGHT OF WITHDRAWAL, as they are produced according to the Customer’s specific personal requirements.
Art. 10. Information and Complaints – Any request for clarification, information about assistance services or complaint may be submitted to Autoramaweb at its registered office indicated above or by email to the following address: info@autoramaweb.it. The information contained in the G.T.C. and on the website for individual products is fully communicated through these conditions and through the relevant product sheets pursuant to and for the purposes of Articles 52 and 53 of Legislative Decree 206/2005.
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